What we Offer

We train aspiring professionals with a commitment to developing careers and a workforce that makes the tourism industry safe, secure, and sustainable. Our understanding of best practice, international standards, and industry regulations, ensures our courses address real workplace challenges. GTA Professional Training offers flexible training solutions in a classroom, distance learning, virtual or in-company format to meet all budgets and needs. Whether you are a new recruit, a specialist or senior management, our unique industry insight guarantees diplomas and courses that are engaging and effective. 

 

Airport Logistics and Operations Fundamentals

In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organisations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint.

In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills. This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organisation.

What You Would Learn

Upon completing this course you will have the skills to

 

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customers and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment

Key Topics

  • Operational functions of the airport
  • Rescue, fire fighting and other support services
  • Airport issues and challenges
  • The future of airports
  • Technological developments
Who should attend

Recently appointed airport staff

Newcomers to the industry

Reservations, marketing and sales personnel

Certificate Awarded

Certificate Awarded

GTA Certificate is awarded upon successful completion of the final examination.

Apply Now
Customer Service

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization.

What You Would Learn

Upon completing this course you will have the skills to

 

  • Understand the principles of customer service excellence
  • Introduce a customer service program leading to the creation of a quality service culture throughout the organization
  • Focus on customer satisfaction
  • Evaluate current customer processing tools, e-services and social media applications

Course Content

  • Airport environment
  • Customer focus
  • Maximizing communication
  • Stakeholder needs analysis
  • Basic quality control
Who should attend

Airport Terminal Managers and Supervisors

Service Managers

Airport Terminal Service Providers

Airline Managers

Certificate Awarded

Certificate Awarded

GTA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Apply Now
Digital Marketing for the Travel Industry

This course is designed for travel professionals and highlights how to implement marketing activities through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn. You will learn essential theory about the role social media plays in the travel industry and, most importantly, how to implement social media strategies that can increase business opportunities.

What You Would Learn

Upon completing this course you will have the skills to

 

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customers and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment

Key Topics

  • Social media definitions, the history of social media, its applications and benefits;
  • Social media marketing in business, how it is being used effectively and the attributes and facets of the biggest social media networks;
  • How to create social media profiles and design effective social media marketing campaigns.
Who should attend

Travel marketing specialists

Travel agents and tour operators

Event planners and managers

Travel industry business development and sales managers

Certificate Awarded

Certificate Awarded

GTA Certificate is awarded upon successful completion of the final examination.

Apply Now
Passenger Fares and Ticketing

 

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

 

What You Would Learn

Upon completing this course you will have the skills to

 

  • Identify the parts of a journey
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
Who should attend

Airline call center, reservation and ticket agents

Travel agents

Airline tariff and pricing analysts

Interline billing auditors and revenue accountants

Certificate Awarded

Certificate Awarded

A Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Apply Now
Travel Agency Management

With more than 1 billion people traveling abroad each year for leisure, business, education, family and other reasons, the travel industry offers travel professionals tremendous business opportunities. This course will improve your skills to supervise and manage a team, to initiate change and make business decisions based on sound negotiating strategies and to gain a competitive business strategy by developing new products and marketing these effectively. Gain insight on agency accounting procedures to build business plans that ensure good financial health.

 

What You Would Learn

Upon completing this course you will have the skills to

 

  • Understand the manager’s roles and responsibilities within a travel agency
  • Coach and motivate employees
  • Develop sound negotiating skills
  • Develop new products and services
  • Arrange special interest travel and tour production
  • Set up proper back office operations

Key Topics

  •  
  • Social media definitions, the history of social media, its applications and benefits;
  • Social media marketing in business, how it is being used effectively and the attributes and facets of the biggest social media networks;
  • How to create social media profiles and design effective social media marketing campaigns.
Who should attend

Travel agency supervisors and mid-level managers

Agency back-office personnel

Independent travel consultants

Certificate Awarded

Certificate Awarded

By successfully completing the examination you will receive the Managing the Travel Business Diploma

Apply Now

We believe studying with us gives our student the incentive and skills to become hard-core, successful entrepreneurs.

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